Refund policy

All sales are final. We do accept returns (for refund or exchange) for items received in error. Please note, all our orders are packed with care using padding and cardboard book-mailers or bubble mailers. We cannot take responsibility for any lost, stolen or damaged parcels.

If you would like to add insurance to your package shipping, please email us directly after placing your order and we can organise this for a small additional expense. Although all standard/express tracked packages are very safe and dependable, we cannot take responsibility for any lost, stolen or damaged parcels. 

Please note for US-based customers: From 29 August 2025, the United States introduced new tariffs on all imported goods. Customers are responsible for paying all tariffs and fees before US Customs release goods. If these fees are not paid, your package will return to us, and in such cases, any refund will be minus the return fee and a 10% restocking fee, in line with our returns policy.

We reserve the right to make the final decision on any return, refund, or exchange request. By placing an order, the customer agrees to the terms outlined above.